Privacy Policy

For the purposes of this Privacy Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to CHAN CEMERLANG TRADING & SUPPLIES SDN BHD [202501017425 (1618839-K)].
  • “Customer” refers to an individual who accesses the Website, creates an account or purchases Goods.
  • “Goods” refers to the products offered for sale through the Service.
  • “Personal Data” refers to information relating directly or indirectly to an identifiable individual.
  • “Service” refers to the Website, products and related services provided by the Company.
  • “Website” refers to CHAN CEMERLANG TRADING & SUPPLIES SDN BHD’s online store.
  • “You” means the individual accessing or using the Service.

Introduction

CHAN CEMERLANG TRADING & SUPPLIES SDN BHD respects your privacy and is committed to handling your Personal Data responsibly.

This Privacy Policy explains what information We collect when You visit Our Website, create an account, place an Order or communicate with Us, as well as how the information is used, stored, disclosed and protected.

By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy.

Personal Data We Collect

We may collect information that You voluntarily provide, including:

  • Full name.
  • Email address.
  • Telephone number.
  • Billing and delivery addresses.
  • Account registration details.
  • Order and transaction information.
  • Product preferences and wishlist information.
  • Enquiries, feedback and customer service communications.
  • Information submitted for cancellations, returns, refunds or exchanges.

We may also automatically collect technical information, including:

  • Internet Protocol address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited and browsing activities.
  • Website access dates and times.
  • Referring websites or traffic sources.
  • Cookie and similar technology information.

How We Use Personal Data

The Company may use Personal Data to:

  • Create and manage customer accounts.
  • Process, verify and fulfil Orders.
  • Arrange deliveries and provide Order updates.
  • Process payments, cancellations, returns and refunds.
  • Respond to enquiries, complaints and support requests.
  • Personalise and improve the shopping experience.
  • Maintain and improve the Website and Service.
  • Detect and prevent fraud or unauthorised transactions.
  • Protect the security of the Company’s systems and customers.
  • Maintain accounting, transaction and business records.
  • Comply with applicable legal and regulatory obligations.
  • Send marketing communications where appropriate consent has been provided.

Customers may unsubscribe from promotional communications at any time.

Payment Information

Payments may be processed through authorised third-party payment gateways and financial institutions.

The Company may not directly collect or retain complete payment card information. Payment providers process customer information according to their own privacy policies, terms and security procedures.

Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

  • Remember customer preferences.
  • Maintain shopping carts and login sessions.
  • Understand how visitors use the Website.
  • Analyse traffic and Website performance.
  • Improve functionality and user experience.
  • Provide relevant promotional content.

You may disable or restrict cookies through your browser settings. However, certain Website features may not operate correctly if cookies are disabled.

Disclosure of Personal Data

We do not sell, rent or trade Personal Data.

Where reasonably necessary, relevant information may be shared with:

  • Payment gateways and financial institutions.
  • Courier, delivery and logistics providers.
  • Website hosting and technical service providers.
  • Analytics, marketing and communication providers.
  • Professional advisers, auditors and insurers.
  • Government authorities and regulatory bodies.
  • Other parties where disclosure is required by law.

These parties will only receive information reasonably necessary to provide their services and are expected to protect it appropriately.

Disclosure Required by Law

We may disclose Personal Data when required by Malaysian law, a court order, regulatory authority or lawful government request.

Information may also be disclosed where reasonably necessary to prevent fraud, enforce Our policies or protect the rights, safety and property of the Company, Our customers or other parties.

Data Security

We maintain reasonable administrative, organisational and technical safeguards designed to protect Personal Data against:

  • Unauthorised access.
  • Accidental loss or destruction.
  • Improper use or disclosure.
  • Unauthorised modification.
  • Fraudulent or unlawful processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping their passwords and login details confidential.

Retention of Personal Data

We retain Personal Data only for as long as reasonably necessary to:

  • Complete Orders and transactions.
  • Provide customer service.
  • Process returns and refunds.
  • Maintain accounting and business records.
  • Resolve complaints and disputes.
  • Prevent fraud.
  • Comply with applicable legal and regulatory obligations.

When Personal Data is no longer required, it may be securely deleted, destroyed or anonymised.

Your Rights

Subject to applicable Malaysian laws, You may have the right to:

  • Request access to your Personal Data.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent to certain processing activities.
  • Request deletion where legally permitted.
  • Object to or restrict certain uses of Personal Data.
  • Unsubscribe from marketing communications.

The Company may request proof of identity before processing a request.

Children’s Privacy

The Website is not intended for children who are not legally permitted to enter into online transactions independently.

We do not knowingly collect Personal Data from children without appropriate consent. A parent or legal guardian may contact Us to request the removal of such information.

Third-Party Links

The Website may contain links to external websites, platforms or services.

We are not responsible for the privacy practices, content or security of third parties. Customers should review the applicable privacy policy before providing information through an external service.

Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in Our operations, technology, data-handling practices or legal obligations.

The revised version will be published on the Website and will take effect from the stated effective date.

Governing Law

This Privacy Policy shall be governed by and interpreted according to the laws of Malaysia, including applicable personal data protection requirements.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts of Malaysia.

Contact Us

For questions or requests regarding this Privacy Policy or your Personal Data, please contact:

CHAN CEMERLANG TRADING & SUPPLIES SDN BHD
Registration No.: 202501017425 (1618839-K)
Email: chan_cemerlang_trading@outlook.com
Telephone: 011-5790 4974
Address: No. 49B (2nd Floor), Jalan Bandar Cemerlang 1, Bandar Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.